Billing Department Supervisor

Essential Duties and Responsibilities:Oversee the departments overall needs and communicate them with the Billing Manager.Train, schedule, and delegate responsibilities to billing staff.Deliver daily review of performance reporting and identification of performance trends to Billing Director.Identify training gaps amongst support staff and coordinate support staff development.Provide recommendations on employee and department training needs.Produce and review reports on a daily, weekly, monthly, quarterly, annual, and as needed basis and deliver to Billing Manager.Assist in making hiring decisions, including interviewing.Oversee shift change notifications and assignments.Assists with performance reviews in a timely manner.Attends regular team meetings with leadership and support staff.Maintain overall responsibility for team employee morale.Set the example relating to professionalism, attendance, attitude, Diatherix and attire.Create and foster a team environment with all the billing team and leadership team.Must be able to work standard operating hours 8-5:30pm Monday-Friday.Must be able to work evenings, weekends as required to meet business needs.Perform other duties and assignments as needed. Core Competencies with DefinitionOral Communication: The ability to express oneself clearly in conversations and interactions with others.Speaks clearly and can be easily understood.Tailors the content of speech to the level and experience of the audience.Uses appropriate grammar and choice of words in oral speech.Expresses ideas concisely in oral speech.Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.Written Communication: The ability to express oneself clearly in business writing.Expresses ideas clearly and concisely in writing using grammatically correct language.Tailors written communications to effectively reach an audience.Uses graphics and other aids to clarify complex or technical information.Uses an appropriate business writing style.Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.Works cooperatively with others to produce innovative solutions.Helps employees to develop a clear understanding of what they will need to do differently, as a result of changes in the organization.Implements or supports various change management activities (e.g., communications, education, team development, coaching).Establishes structures and processes to plan and manage the orderly implementation of change.Helps individuals and groups manage the anxiety associated with significant change.Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.​​​​​Providing Motivational Support: The ability to enhance others’ commitment to their work.Recognizes and rewards team members for their achievements and contributions.Expresses pride in the group accomplishments and encourages team members to feel good about their accomplishments.Finds creative ways to ensure that team members view their job rewarding.Identifies and promptly tackles morale problems.Gives talks or presentations that energize groups.Fostering Teamwork: The ability to demonstrate interest, skill, and success in getting groups to learn to work together.Provide opportunities for people to learn to work together as a team.Enlist the active participation of everyone.Ensure that all team members are treated fairly.Recognizes and encourages the behaviors that contribute to teamwork.Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.Anticipates possible problems and develops contingency plans.Notices trends and develops plans to prepare for opportunities or challenges.Anticipates the consequences of situations and plans accordingly.Anticipates how individuals and groups will react to situations and information and plans accordingly.Initiative: Identifies what needs to be done and does it before being asked or before the situation requires it.Does more than what is normally required in a situation.Seeks out others involved in a situation to learn their perspectives.Takes independent action to change the direction of events.Developing Others: The ability to delegate responsibility and to work with others and coach to develop them.Provides helpful, behaviorally specific feedback to others.Shares information, advice, and suggestions to help others to be more successful; provides effective coaching.Gives people assignments that will help develop their abilities.Regularly meets with employees to review their development progress.Recognizes and reinforces people’s developmental efforts and improvements.Expresses confidence in others’ ability to be successful.