Call Center Representative

GG Media is seeking a Call Center Representative to join our Birmingham team.In this role, you will communicate directly with customers, provide accurate information, assist with inquiries, and help ensure every interaction is handled professionally and efficiently. The ideal candidate is confident, organized, personable, and comfortable communicating over the phone.This position offers an excellent opportunity to develop valuable communication, customer service, and problem-solving skills while growing within an expanding organization.ResponsibilitiesHandle inbound and outbound customer calls in a professional mannerAssist customers with questions, requests, and general inquiriesProvide clear and accurate information regarding company servicesIdentify customer needs and offer appropriate solutionsMaintain accurate records of customer interactionsFollow established communication and service proceduresResolve routine concerns while maintaining a positive customer experienceEscalate complex situations to the appropriate team when necessaryMeet individual and team performance expectationsCollaborate with team members to maintain consistent service standards