Customer Service Officer

Job DescriptionWe are seeking a highly motivated Customer Service Officer to join our dynamic team. In this role, you will serve as the frontline representative for our clients, ensuring every customer receives accurate, timely, and respectful assistance. You will play a key role in resolving inquiries, handling requests, and supporting the operational workflow across multiple channels.ResponsibilitiesRespond to customer inquiries via phone, email, and live chatResolve customer issues and complaints with professionalism and empathyDocument interactions and maintain accurate records in our CRM systemCollaborate with internal departments to resolve technical or service-related concernsIdentify areas for service improvement and provide feedback to managementEnsure compliance with company procedures and quality standardsFollow up with clients to confirm resolution and satisfaction