Customer Service Representatives Needed

Job Description

Goodbye long commutes, rigid schedules, and busybody managers. Hello and welcome to Sumthengood!

Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support.

As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss!

As an Independent Contractor, you are self-employed and can:

Work from home or any quiet place.

Set your own schedule to work around your life.

Enjoy the freedom and flexibility of being your own boss.

Our Clients look for Independent Contractors who are comfortable:

Conducting inbound and outbound customer service calls with customers.

Creatively problem solving.

Quickly assessing customer needs and providing sound solutions.

Providing a high-level of customer service.

Documenting details of all calls and customer interactions.

Managing through multiple systems, programs, and screens simultaneously.

Successful Independent Contractors will have the following skills:

Conducting inbound and outbound customer service calls with customers.

Creatively problem solving.

Quickly assessing customer needs and providing sound solutions.

Managing through multiple systems, programs, and screens simultaneously.

Earning Potential:

As a business provider of contact center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. . Estimated hourly Rate $14.00 and Up depending on the client. Independent Contractors may also receive performance-based pay or other incentives.

As a self-employed 1099 Independent Contractor providing virtual contact center services to Sumthengood and it’s clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss.

Application and Certification Process

To become an Independent Contractor the following are required:

Complete an application to Sumthengood, which includes passing a background/credit check

Background Check Information

The background/credit check requires a processing fee paid directly to our vendor

Sign an Independent Contractor Agreement

Complete a W9 form

Note: Opportunities that you choose may have additional requirements, including certification specific to a program

Note: We have a variety of programs starting every week!

Program Metrics Requirements:

These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility.

Availability:

Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential!

Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability, weekends and nights.

Technology Needed for Success:

Please note, several clients will require additional security measures and technology equipment

Sumthengood systems are not currently compatible with Mac or Chromebook

Make sure to review the basic technology requirements:

Specification Name: Requirement:

Active Monitor Count Number of Monitors (2)

Active Network Connection is LAN Hard-wired Ethernet connection (No wireless)

Available Disk Space Minimum 10GB free drive space

CPU Intel® CoreTM i5 processor (7th generation or above)

with 4 cores, 2.4 GHz or higher

Hard Drive Capacity Minimum 60 GB total drive space

Internet Download Speed 10MB down speed minimum

Internet Upload Speed 3MB up speed minimum

Monitor Maximum Resolution 1920x1800 resolution

Network Latency Max 120 ms or less

OS Windows 10 (version 1809 or later) or Windows 11 (any version), 64-bit only

RAM 16GB RAM or greater

What’s Next?!

Submit your application today! Once qualified, a member of our team will reach out with the next steps! This position is First come first serve. We are looking for the top 25 candidates to join our Team!

Get ready to join Sumthengood!

Agent Locations

Sumthengood is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY