Customer Support

Vaco Technology
Birmingham, AL
07 May 2024

Vacancy expired!

Our local, Birmingham-based billing partner is looking to bring on a Communication Specialist to their rapidly growing team. If you feel like you'd be a great fit for this role and would like to learn more about it, please apply.

Communication Specialist Description:

The Communication Specialist is responsible for providing exceptional support while handling questions, comments, and complaints to new and existing customers nationwide. This position will include answering incoming call requests, troubleshooting applications, and user problems, logging service tickets, and documenting service requests in a web-based ticket system. The Communication Specialists' ultimate goal is to provide positive customer experiences by enhancing relationships between our client and their bill payment software.

Responsibilities:
  • Provides telephone support to end-users on customer portal registration, customer portal functionality, and payment processing-related issues.
  • Opens, tracks, and promotes end-user satisfaction, user activities, and pending support tickets.
  • Works with upper-level technical support on escalation points to resolve technical issues.
  • Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging.
  • Follows up with existing tickets/inquiries, as appropriate.
  • Accurately classifies and records details of inquiries into a web-based ticketing system.
  • Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded.

Minimum Must-Haves:
  • Associate degree in a related field.
  • Equivalent combination of education and experience.
  • One (1) year of customer service experience.
  • Strong team player attitude.
  • Willingness to learn, help, cooperate, and collaborate.
  • Strong written and verbal communication skills.
  • Ability to multitask and learn quickly and independently.
  • Passionate about helping people and resolving issues.
  • Show good problem-solving skills and take ownership/accountability of ticketed issues.

Preferred Computer Application Experience (Not a Requirement)
  • Web-Based Ticketing System
  • FileZilla (FTP Application)
  • Basic Microsoft Office Suite and Basic Windows Functionality
  • ID: #49880664
  • State: Alabama Birmingham 35203 Birmingham USA
  • City: Birmingham
  • Salary: - $50000 per annum
  • Job type: Permanent
  • Showed: 2023-05-07
  • Deadline: 2023-07-05
  • Category: Et cetera