Customer Support Assistant

Job Description:

As a Customer Support Assistant, you will be the first point of contact for our clients, offering exceptional support and assistance in addressing their needs. You will play a key role in ensuring our customers receive top-tier service and satisfaction. This position requires excellent communication and problem-solving skills, along with a customer-focused approach.Responsibilities:Responding to customer inquiries through various channels, including phone, email, and live chatProviding accurate information about products and servicesResolving customer issues in a timely and professional mannerDocumenting customer interactions and maintaining detailed recordsCollaborating with team members to ensure a smooth customer experienceManaging customer concerns and escalating when necessaryEnsuring follow-up on all issues and ensuring customer satisfaction