Customer Support Assistant

Job DescriptionWe are seeking a dedicated Customer Support Assistant to join our growing team in Birmingham, AL. This role is ideal for someone who enjoys helping others, solving problems efficiently, and contributing to the success of a client-first organization. As a Customer Support Assistant, you will serve as the first point of contact for our users, ensuring their questions are answered and concerns are resolved in a timely and professional manner.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsTroubleshoot and resolve client issues with accuracy and empathyDocument customer interactions and escalate complex cases when neededMaintain up-to-date knowledge of company products and servicesProvide feedback to product and development teams based on user experienceAssist in creating customer service documentation and support materialsTrack issues and ensure timely follow-up and resolution