Driver Technology Specialist

The Driver Technology Specialist provides hands-on operational and technical support for PS Logistics' driver-facing technology platforms. Reporting to the Driver Technology Manager, this role is the frontline point of contact for driver and fleet manager technology issues, device support, and platform administration tasks. The Specialist plays a critical role in ensuring that drivers across all Asset Group subsidiaries have the tools, access, and support they need to operate effectively — consistent with PS Logistics' driver-first culture.Essential Duties and Responsibilities, include but are not limited to:Driver & Fleet Manager SupportServe as first point of contact for driver and fleet manager technology issues — including ELD questions, Samsara app issues, McLeod Sidekick troubleshooting, and document scanning via Document Power.Triage, document, and resolve support requests; escalate to the Manager or vendor as appropriate.Maintain a working knowledge of each platform sufficient to walk drivers and managers through common workflows over the phone or via remote support.Device & MDM AdministrationAssist with day-to-day ScaleFusion MDM administration — device enrollment, profile assignment, app pushes, and compliance monitoring.Track device inventory across subsidiaries; coordinate replacements, returns, and updates.Support onboarding of new devices for incoming drivers; ensure proper configuration before deployment.Platform Administration SupportAssist in administering Samsara, Drivewyze, Transflo, and McLeod Sidekick — including user provisioning, configuration changes, and data entry tasks as directed.Pull standard reports from platform dashboards (adoption, compliance, usage); compile data for the Manager's review.Support BOL image capture and Document Power workflows, including troubleshooting submission errors and coordinating with drivers on resubmission.Rollout & Project SupportAssist the Manager with subsidiary-level technology rollouts — coordinating logistics, tracking adoption by company, and flagging driver or manager friction points.Support driver communications and training material preparation for new platform features or transitions.Maintain project tracking documents, adoption dashboards, and support logs as directed.Vendor Coordination SupportParticipate in vendor calls and sprint reviews as directed; take notes and track action items.Submit and track support tickets with vendor partners (Samsara, McLeod, Drivewyze, etc.) on behalf of the team.Maintain documentation of open issues, ticket status, and resolution history.