Enterprise Monitoring & Support Specialist IICategory: Service Desk / End User ServicesMain location: United States, Virginia, RestonAlternate Location(s): United States, Texas, PlanoUnited States, Alabama, TroyUnited States, South Carolina, ColumbiaPosition ID: J0324-1982Employment Type: Full TimePosition Description:CGI has an immediate need for an Enterprise Monitoring & Support Specialist II to join our team in Reston, VA, Plano, TX, Troy, AL or Columbia, SC. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.This position is based in either Reston, VA, Plano, TX, Troy, AL or Columbia, SC or anywhere in the US where CGI has an office. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years! We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globeYour future duties and responsibilities:In this role the individual will be functioning as a collaborator/analyst, managing incidents to resolutions in a 24/7/365 environment using the standard incident management process by working closely with the Incident Management team. The resource will work intimately with the incident management team to quickly identify issues impacting the enterprise, efficiently pull in the proper resources to triage and quickly resolve an incident and capture incident details to socialize internally with the incident management team. Required qualifications to be successful in this role: 4+ years' experience in the IT industry 3+ years' hands-on experience with AWS, Oracle, Autosys, and MyServices Experience with Catchpoint, Dynatrace, and other observability tools Excellent written and verbal communication skills Excellent organization and communication skills. Strong aptitude for attention to details. Strong ability to work through conflicts Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance. Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite) Basic knowledge of ITIL Ability to work in a fast-paced environment Ability to handle high level volume of work Ability to work in a strict SLA-driven environment Ability to follow strict client procedures and guidelines Able to maintain professionalism while directly interacting with clients/customers Ability to work independently as well as in a team environment Display a positive attitude to ensure an exceptional client experience as well as quality work is provided Execute problem-solving initiative and being proactive in finding a solution Take initiative to improve self-development along with job-related skills Perform additional duties as assignedEducation Requirement: Associate or bachelor's Degree in an IT related field is highly preferred.#LI-LB3#DICECGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00- $130,600.00.At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include: Competitive base salaries Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category 401(k) Plan and Profit Participation for eligible members Generous holidays, vacation, and sick leave plans Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment. Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.CGI anticipates accepting applications for this position through May 8th, 2024.Skills:
Analytical Thinking
AutoSys
Oracle
What you can expect from us:Insights you can act onWhile technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
Full-time