Guest Loyalty Specialist

Job Description

• Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
• At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
• Answer and return all guest phone calls and emails in a timely, friendly manner.
• Communicate with sales and recon departments.
• Schedule appointments.
• Meet and greet the guest, make the guest feel welcome, set expectations regarding the upcoming process.
• Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
• Ensure repairs have met company standards and guest expectations.
• Work to create an outstanding culture of communication with the guest and team.

• Demonstrated customer service and attention to detail  

• Experience in problem resolution

• Be transparent 

• Take the high road 

• Willingness to learn 

• Take ownership  

• Celebrate small successes 

• $40k/ and up salarybase with monthly bonus opportunities 

• Health, Dental and Vision Insurance   

• 401k with 4% company match 

• Paid vacation  

• Access to leadership and personal development programs  

• Casual dress   

All your information will be kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.