Helpdesk Analyst

Synergis
Birmingham, AL
24 May 2024

Vacancy expired!

HELPDESK ANALYST

CONTRACT TO HIRE

BIRMINGHAM, AL-REMOTE

$15-$21 HOURLYThe RLC analyst must ensure that all incidents are completely and appropriately documented so that trend analysis and call avoidance analysis can be completed. This position is a technical expert who consults with and fixes technology issues for clients and develops solutions. This position is critical for ensuring that customers’ technology needs are met and that customers are satisfied.This is a 24x7 operation – core business hours of operation are Monday – Friday 5:00 AM to 6:00 PM Central. Some shift work may be required. This position is based in Birmingham, Alabama but is currently 100% remote, but could move to a hybrid model in the future.

HELPDESK ANALYST EDUCATION
  • B.S. degree in a technology-related field, preferred
  • 1 to 3 years experience in the computer/technology field, preferred

HELPDESK ANALYST MUST-HAVE SKILLS
  • Exceptional analytical abilities and problem-solving skills
  • Ability to manage multiple tasks and multiple priorities
  • Ability to make decisions with little or no management input and in absence of prior existing guidelines
  • Self-starter, initiative, and independent thinking
  • Strong customer service skills
  • Strong oral and written skills

HELPDESK ANALYST NICE TO HAVE SKILLS
  • Thorough knowledge of information technologies and an understanding of infrastructure and telecommunication transport
  • Comprehensive knowledge of LAN/WAN technology
  • Working knowledge of mainframe technology and associated applications
  • Working knowledge of access technologies, and telecommunication terminology
  • Comprehensive knowledge of Remedy Event Management System
  • ID: #41487675
  • State: Alabama Birmingham 35201 Birmingham USA
  • City: Birmingham
  • Salary: $15 - $20
  • Job type: Contract
  • Showed: 2022-05-24
  • Deadline: 2022-07-22
  • Category: Et cetera