Implementation Specialist job vacancy

Vacancy expired!

Our local, Birmingham-based billing partner is looking to bring on an Implementation Specialist to their rapidly growing team. If you feel like you'd be a great fit for this role and would like to learn more about it, please apply.

Implementation Specialist:Implementation Specialist to deliver superior support to our utility customers nationwide. Our Implementation Specialist Team provides technical support to our public utility customers across the country. This position will be answering incoming call requests, troubleshooting applications, directing client problems, logging service tickets, documenting issues, and guiding customers through documented solutions to resolve issues with defined policies and procedures.

Responsibilities/Qualifications:

Manage both inbound and outbound calls related to technical support.
Must be able to type quickly and accurately.
With training, the candidate can gather facts and data to be used in the triage of issues with our Electronic Payment Portal (EPP) and the entire payment platform.
Critical thinking, as it applies to problems with the reconciliation of bank accounts.
A basic knowledge of how to use Microsoft products, Outlook, Excel, Word, and OneDrive.
Implement, train, and support new customers.
Provides basic professional support to our clients using remote tools like LogMeIn Rescue.
Provides support for the implementation of any new payment technologies to our clients over the phone or by email.

Minimum Qualifications (Education and Experience):

Bachelor's degree in information technology, Applied Computer Science, or Business Administration.
Basic knowledge of HTML, XML, C#, C, Java, Python, JSON, SQL, and other web-related languages.
Minimum experience with GitHub or similar program code repositories.

ID: #49880623
State: Alabama Birmingham 35203 Birmingham USA
City: Birmingham
Salary: - $50000 per annum
Job type: Permanent
Showed: 2023-05-07
Deadline: 2023-07-05
Category: Et cetera