The Inside Sales Representative acts as the primary liaison between the assigned sales team, planning, logistics, and customers to gather and record information into our order entry and ERP systems.  The position also interacts with external customers and internal groups within the supply chain to develop and implement service and cost optimization solutions.  The position works with transportation vendors to maintain a consistent and reliable booking, transportation, and documentation flow. This position investigates quality and service complaints, identifies root causes and formulates corrective actions.  This position learns and overseas customer portfolio habits.Proactively manage assigned account(s) to include order fulfillment process,  execution of orders, and review of schedulingUnderstand customer product portfolioCorrelate to sales and communicate activity to stimulate improvementCoordinate with cross functional teams, and resolve / implement solutions to service challengesMaintain close relationship with customer purchasing and scheduling, planning, forecasting and logistic departmentsCommunicate with customers in a professional manner.  Obtain customer feedback information and provide timely feedback to the company regarding service failures or customer concernsReview daily production schedule to anticipate changes in order status and proactively communicate issues to customersLiaise with Sales and Finance in case of credit-blocked deliveries.Solicit sale of new or additional productsDevelop and manage account relationships and provide service support for customersPrepare quotations according to bid specifications, with accurate configurationsKeep the CRM database up to date with customer information, sales stage processes and customer contacts, appointments, or complaintsUnderstand customer's processes, unique needs and supply/demand requirements to anticipate and satisfy customer's needsSupport marketing efforts and educate customers on productsMaintain complete knowledge of all products and services, our target industries (customers, trends, etc.), and competitorsStay informed on governmental regulations pertaining to product offerings and communicate this information to sales managementPrepare organized, accurate written reports to be used by senior management in making business decisions.