Level 2 Desktop Support Technician

Find out why is the employer of choice for contractors! Join and enjoy our generous employee benefits! Our client is currently seeking a Level 2 Desktop Support Technician to provide technical support onsite in Montgomery, AL. The ideal candidate must have a valid driver s license and reliable transportation.Scope of Activity and Responsibilities:

• Provide exceptional customer service interfacing with high-profile client executives onsite
• Familiar with various operating systems (e.g. Windows OS, OSX)
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Document efforts, issues, and resolutions, and close cases / tickets daily
• Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
• Occasionally works at heights of 20' to 25', lift equipment training provided
• Complete all assigned projects and tasks

• Minimum 1 to 2+ years of IT support work experience
• A+ Certification - Can become A+ Certified during the project on own time
• OEM Certifications (Dell/Lenovo Etc) a plus
• Apple / Mac Experience
• Experience imaging from Network and USB
• Laptop / Desktop / Printer hardware and software support experience
• Ticketing software experience
• ServiceNOW experience a plus
• Excellent time management and reporting skills