Service Desk Manager

15 Jun 2024

Vacancy expired!

SERVICE DESK MANAGER

HYBRID ON/OFF SCHEDULE

HUNTSVILLE, AL

RESUME TO CRISS BRIENT at cbrient@altaits.com

SALARY $80-90K depending on experience

Position will not hold clearance

RESUME TO CRISS BRIENT AT: CBRIENT@ALTAITS.COM
  • Strong customer service skills, including the ability to explain complex technical concepts to a diverse group of users
  • Lead effort to close Ticket backlog
  • Assist in the management of vendor providing Help Desk resources
  • Excellent written and oral communication; strong interpersonal, organizational, time management, and team-building skills
  • Demonstrated experience writing and following technical documentation
  • Ability to coordinate and maintain a variety of projects with a significant degree of independence
  • Research new technologies and make recommendations for support; learn and use new technologies and make decisions under pressure.
  • Lead Helpdesk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.
  • Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in reported issues.
  • Work within the support staff to promote excellent customer service, effective response times and provide expert insights into general support issues.
  • Train helpdesk staff on operational procedures and troubleshooting techniques.
  • Provide training on new hardware and/or software applications as requested.
  • Help Desk support large enterprise.
  • Knowledge or experience pertaining to the following software:
  • Office 365
  • Windows 10
  • Intune
  • Microsoft Teams
  • OneDrive
  • SharePoint
  • Active Directory
  • Bitlocker
  • ServiceNow
  • ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.
  • ALTA IT Services is an equal opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other factor.

  • ID: #43017503
  • State: Alabama Huntsville / decatur 22030 Huntsville / decatur USA
  • City: Huntsville / decatur
  • Salary: $80,000 - $90,000
  • Job type: Permanent
  • Showed: 2022-06-15
  • Deadline: 2022-08-01
  • Category: Et cetera