Solutions Sales Representative

We are seeking a Solutions Sales Representative to work with us.  As part of this role, the Solutions Sales Representative will sell the company’s products and services by focusing on strategic existing accounts and developing new prospects. This position requires a broad knowledge of the organization’s products, services and marketing techniques, as well as technical knowledge of the specific products sold. In addition to sales knowledge, you will facilitate customer orders, help maintain customer inventories, trouble shoot and resolve customer complaints and assist the customer with technical expertise related to the ink and the solution of the problem presented. You represent the customer in interactions with the administrative, technical and production areas of the local field site or at the corporate level.As a Solutions Sales Representative, you will be responsible for:Working with the General Manager and Sales Director to establish target accounts, a plan to sell to each and reporting on competitive activities.Organizing sales territory to efficiently call on current and prospective customers, coordinating all accounts with supervisor, Customer Service, and technical production personnel.Securing and renewing orders, attaining delivery dates and other incidentals to actual selling.Working through the General Manager and Sales Director in coordinating major or national accounts as they relate to local activity in communicating to corporate and other branches.Building and maintaining the highest level of customer satisfaction by providing high quality products and superior service.Making recommendations to management regarding improvements in product, packaging, shipping methods, service or billing methods and procedures to prevent future complaints and following up on recommendations to ensure customer satisfaction.Using quality control techniques, checking samples of ink to verify that products run on the press, and advising appropriate personnel of any problems.Working with local field technical and production personnel to supply a current formula or produce a product that satisfies the customer requirement at a competitive price within material and manufacturing guidelines.Assisting the General Manager and Sales Director in establishing minimum-maximum inventories to maintain best possible levels for the benefit of the Company and Customer.Working with sales office personnel and Corporate Credit and Collection to resolve delinquent accounts.