Desktop Field Service Technician

You will be expected to be 50% in office with about 50% travel to area location. Company car is provided for travelRole: Require experienced, energetic and motivated Field Service Technician responsible for ensuring proper task management in order to achieve outstanding customer satisfaction. Responsibilities:

• Perform customer support tasks
• Repair broken scanners
• Repair monitors
• Break/Fix
• Install desktop and provide support in a professional and calm manner
• Will also trouble shoot tickets
• Lightweight software installs
• Perform all on-site activities related to installation, repair, management and maintenance
• Track and document the progression of the work
• Perform troubleshooting
• Suggest and implement solution
• Operate vehicle in a safe manner
• Check and update field automation systems and databases
• Adhere to company’s given rules and regulations
• Team up with colleagues and other team members
• Build relationships and trust with customers and clients

• 5+ years of experience Field Service Technician or similar role
• Microsoft technologies – Active Directory, Exchange, VMWare, Cisco Router and Switch, some firewall experience
• Think on the fly
• Experience with managing and preserving technical equipment
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Accustomed to using mobile tools and applications