IT Remote Support Analyst (call center)

Humanizing Technology, Alasconnect provides full scale technology sustainment, strategic planning and professional services to our clients, allowing them to achieve their greatest ambitions. We support diversity in all we do and recognize success is achieved by the inclusion of all experiences and voices and is an equal-opportunity employer.

Are you interested in joining the IT world, but need more experience? Alasconnect may have just the position for you. We are currently seeking someone to join our team as a Remote Support Analyst.

Our Remote Support Analysts work in the office and actively contribute to meaningful projects and provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.

Please see below for more detail.

This is a full-time position with an hourly range of $25 to $26/hr, located in Fairbanks or Anchorage, Alaska. In addition to our competitive salary, we offer a very generous benefits package that include two options for medical, dental, and vision health care coverage, a 6% discretionary contribution to retirement (plus up to an additional 9% 401(k) match), tuition reimbursement, professional development, short/long term disability, annual leave, parental leave and more. For more details about our benefits, please contact our Human Resources office at (907)459-4994.

To view the full job description and to apply, please visit our career page at: https://www.Alasconnecttech.com/careers.

Alasconnect will make reasonable accommodation during the application and/or hiring process for qualified job applicants upon request.

Alasconnect will not discriminate against any employee or applicant because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation/preference, pregnancy status, or national origin. This includes but is not limited to recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination, and take affirmative action to ensure equal employment opportunities.

Job Description:

Essential Functions

Assist clients, telephonically & electronically, with their cloud and on-premises technological systems

Identify, triage and troubleshoot client issues remotely

Elevate client issues as appropriate to other departments within organization

Participate in call center functions

Remain current on relevant certifications

Knowledge, Skill & Ability Requirements

Basic knowledge of Microsoft Windows computing environments, Mobile Device Management, Azure AD, and Microsoft 365

Basic knowledge of computer system and network functions

Basic knowledge of computer security

Exceptional follow-through and attention to detail

Excellent oral and written communications skills

Ability to work independently and with a group

Ability to work with diverse groups of clients and stakeholders

Ability to work in a fast-paced environment with changing deadlines and needs

Qualifications

Associate degree in computer science, information technology, or related field (a combination of education and experience may be substituted)

One year experience in customer service or related field

Completion of Call Center School Training (or within three months of hire)

Relevant professional certifications preferred