Service Coordinator (Dispatcher) – Smart Buildings – Seattle OR Anchorage

Job Family: SCM-Procurement / Supply Chain LogisticsReq ID: 371977This is an in-office-based position that can be based in Seattle (Bellevue) or Anchorage.Who designs your future? You do.Are you looking for a career where you can showcase your technical aptitude and passion for problem-solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!Join our team! Recognized by Fortune as World’s Most Admired Companies 2023Our Culture:At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We trust and empower our leaders to act as owners, self-direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.What you will do for Siemens Smart Infrastructure:Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position coordinates the delivery of onsite and remote service activities from the initial demand creation through delivery and close-out. The right candidate will schedule and dispatch resources to ensure customer expectations and commitments are met for all services.Responsibilities:

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.

Act as primary point of contact for service customers to ensure expectations are met.

Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.

Schedule resources to support standard service agreements.

Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.

Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.

Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.

Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Provide guidance and support to lower-level coordinators.

Qualifications:

Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons

High school diploma or state-recognized GED required; Associate degree preferred

Experience in customer service, call handling, or dispatching; 4+ years preferred

Excellent organizational and interpersonal skills

Ability to read and understand customer service contracts

Familiarity or experience with HVAC, Fire Alarm, or Security systems preferred

Proficient in Microsoft Office (specifically Excel) and business software systems (e.g., SAP)

Good verbal and written communication skills in English

Strong math skills

High attention to detail to ensure accuracy and compliance

Knowledge of accounting principles

Qualified applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization

Benefits:

Competitive salary based on qualifications

Health, dental, and vision plans with options

Matching 401(k)

Competitive paid time off plan, holidays, and floating holidays

Paid parental leave

Company cell phone and laptop

Extensive product training and professional career development

Education and tuition reimbursement programs available

Overtime, on-call pay, and company uniform and vehicle for eligible positions

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.This job is based in Bellevue, WA or Anchorage, AK. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: [1] https://benefitsquickstart.com/siemens/index.htmlThe base salary range for this position in Bellevue or Anchorage is $33,375 - $69,115.#LI-MPCAEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .