Administrative/customer Service Rep.

Job Overview

We are a local furniture store serving our community for over 20 years. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their needs are met. Your ability to communicate effectively and handle inquiries with professionalism will be vital in maintaining our high standards of customer satisfaction. This position requires a proactive approach to problem-solving and a commitment to delivering outstanding service.

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat, ensuring a positive experience for every client.

Provide accurate information regarding products and services, assisting customers with their requests.

Handle outbound calls for follow-ups and service updates, ensuring all communication is clear and professional.

Perform data entry tasks accurately, maintaining up-to-date records of customer interactions.

Analyze customer feedback and provide insights to improve service delivery.

Assist with cash handling processes as needed, ensuring accuracy in transactions.

Maintain a high level of phone etiquette while managing multiple calls efficiently.

Collaborate with team members to resolve complex issues and enhance overall client satisfaction.

Requirements

Previous experience in customer support or call center environments is preferred.

Multilingual-Spanish capabilities are a plus, enhancing communication with diverse clientele.

Strong data entry skills with attention to detail.

Excellent phone etiquette and interpersonal skills for effective client engagement.

Ability to analyze situations and provide appropriate solutions promptly.

Experience in client services or outbound calling is advantageous.

Proficiency in English; additional languages are beneficial.

Join us in making a difference through exceptional customer service!