DescriptionA.T. Still University's Arizona School of Dentistry & Oral Health (ATSU-ASDOH) is seeking a full-time exempt Orthodontic Clinic Operations Manager, on the Mesa, Arizona campus. The general purpose of this position is to coordinate clinic staff, be a liaison between faculty, students, residents, and patients, and manage day to day operational activities.Duties & Responsibilities:
Oversee clinic operations to ensure the smooth operation of the Orthodontic Clinic as a whole.
Provide program support to Program Director, Clinical Director, and Administrative Director.
Oversee new hire selection as needed.
Recommend salary adjustments and reclassification of staff.
Manage funded/grant programs, attend meetings, communicate happenings and arrange training for staff and residents regularly.
Oversee sterilization and dispensary ordering process and budgets in coordination with Business Operations Department.
Coordinate staff leave of absence (vacation, medical) and organize staff (dental assistants, adjunct faculty, department directors, and sterilization) coverage.
Daily/weekly/monthly reporting (or as often as necessary) to faculty and/or residents regarding patient treatment progress to facilitate completion of care and student progress.
Monthly request time off coordination for staff (coverage, availability).
One-on-one meetings as needed by faculty and/or staff.
Provide direct management of reports for Directors with status on grades, patient progress and resident needs.
Provide staff attendance and status reports as requested/needed.
Oversee financial and HR management of clinic to optimize efficiencies working with the Department of Business Operations.
Work in conjunction with Director of Business Operations to ensure proper cash protocols are adhered to in the clinic.
Manage Clinic calendars, ensuring all patients are appointed correctly in Dolphin and corresponding blocks of time are input correctly. This requires coordination/management across all ASDOH clinics and revenue management vendor (Triton).
Attend off campus meetings as needed for training.
Manage coordination of events held within the Orthodontic Clinic.
Work closely with Director of Clinic Operations to ensure reciprocity in ASDOH Clinics.
Collaborate with Triton Account Manager to establish and maintain good relations between teams and reduce inefficiencies.
Communicate with ASDOH Operations team regarding vendor reimbursements.
Correspond with Director to Business Operations as needed regarding program needs (Collections, reimbursements, budget).
Work with ATSU Development and C&M regarding events, grants, media releases and funding.
Review patient credit/adjustment submissions and submit to Program Director for approval.
Prepare check requests for vendor payments.
Write detailed, accurate communication, including memorandums, letters and reports concerning the above responsibilities.
Perform all other duties assigned.
Education & Experience:
Four-year college degree required.
Master's degree in Healthcare Administration, Business Administration, or equivalent experience/training preferred.
Knowledge of business analysis, process flows, administrative processes, and procedures.
Upper-level Operational Management experience (dental is desirable).
Supervisory and team management experience.
Strong Human Resource/Personnel management experience.
Multi-tasking, high degree of attention to detail, ability to operate a computer with various software programs.
Ability to organize/prioritize duties, meet deadlines, and to work with frequent interruptions.
Ability to maintain records and files, maintain confidentiality, proper phone etiquette, and information gathering/reporting skills.
ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits .A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), gender, sexual orientation, gender identity, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.QualificationsEducationRequired
Bachelors or better
ExperienceRequired
3-5 years: Operational management, supervisory, and administrative experience.
In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another’s functions and each person’s importance as an individual.
Full-time