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- This role will require excellent problem-solving skills to anticipate and solve for complexities before deployment and will be expected to be the technical subject matter expert
- Build, support, tune, and maintain production pipelines and cloud infrastructure
- Provide level 2 technical support for our production applications and integrations; help triage support requests
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Collaborate with the development, engineering, and security teams to ensure that production software is scalable, stable, and secure
- Analyze code to find discrepancies which prevent applications from running correctly
- Create and maintain up-to-date technical and procedural documentation for current and future systems, integrations, and processes
- Become a technical subject matter expert; help lead technical discussions and provide expertise that influences decisions and direction on various topics ranging from architecture, to coding, and release
- Assist with release testing (automated and manual) and deployment
- Bachelor’s Degree or High School Diploma or GED
- 4 years of experience in enterprise IT environments
- Hands on Support of application running on the Azure Cloud
- Hands on experience supporting batch operations
- Experience supporting .NET Applications