Why Wells Fargo:This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.About this role:Wells Fargo is seeking a Business Accountability Manager that will support the Research and Diagnosis (RAD) team within Escalations Review and Root Cause (ERRC), which is a part of Enterprise Complaints and Remediations (ECR) group. The RAD team is responsible for identifying and prioritizing complaints that have the greatest potential for systemic problems and for identifying potential customer impact. The team performs operational and/or analytical research to identify the root cause of the problem and partner with the applicable business to ensure it is reviewed. The team is also responsible to determine if the systemic problem meets Expedited Impact Review criteria.In this role, you will:
Managing and developing a team of Business Accountability Specialists
Leading a team in a production-based environment responsible for critical, high risk service level agreements
Partner with appropriate business contacts and stakeholders (e.g., Control, Legal, and Independent Risk Management) to review potential regulatory compliance concerns
Reporting on trends and themes
Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives.
Recommend opportunities for process improvements.
Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables.
Interpret procedures and processes, and provide leadership to strategize and execute management to provide support and drive strategic initiatives for the business
Manage allocation of people and financial resources.
Develop and guide a culture of talent development to meet business objectives and strategy
Enterprise focus and liaisons across all lines of business for RAD and ERT
Required Qualifications, US:4+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education2+ years of leadership experienceDesired Qualifications:
Proven ability to lead critical functions in a production-based environment.
Knowledge and demonstrated experience applying compliance laws and regulations, including UDAAP, FINRA, Reg. E, FCRA, Privacy, BSA/AML, Reg. DD
Experience with issue management and/or root cause analysis
Ability to successfully deliver 360 intentional coaching based on performance opportunities.
Previous experienced in regulatory compliance
Ability to synthesize complex analytical findings into executive level communications
Strong organizational, multi-tasking and prioritizing skills
Ability to work effectively in a team environment and across all organizational levels where flexibility, collaboration, and adaptability are important
Ability to present complex material in a digestible, consumable manner to all levels of management
Ability to identify risk exposures and propose solutions
Strong risk management leadership skills
Strong strategic and conceptual thinking skills
Demonstrated proficiency in identifying business improvement opportunities and driving completion of tasks, projects, and initiatives
Strong verbal, written, and interpersonal communication skills
Job Expectations:
Able to travel up to 10%
Hybrid work schedule in one of the posted locations
Posting End Date:1 Apr 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Company: WELLS FARGO BANKReq Number: R-355707-2Updated: Wed Mar 27 00:00:00 UTC 2024Location: CHANDLER,Arizona
Full-time