Partner with ministry leaders, department heads, and subject matter experts to understand operational goals, challenges, and opportunities for improvement. Lead ministry and departmental requirements gathering efforts through interviews, workshops, process reviews, and documentation of functional and non-functional requirements. Analyze current business processes and workflows to identify inefficiencies, gaps, redundancies, and opportunities for automation or system enhancement. Translate business and ministry needs into clear requirements, process maps, user stories, specifications, and recommendations for technical teams and solution providers. Conduct systems and infrastructure analysis to evaluate how applications, integrations, data flows, and supporting technologies align with organizational needs and future growth. Assess the impact of proposed changes across systems, infrastructure, security, and user experience to help ensure reliable and sustainable solutions. Prepare and deliver leadership-facing presentations that clearly communicate software product costs, capabilities, anticipated return on investment, and the operational and ministry benefits the solution will provide to CCV. Collaborate with developers, administrators, vendors, and project stakeholders to support solution design, testing, implementation, and post-launch optimization. Assist in evaluating software platforms, integrations, and technology tools to determine best fit for ministry and business needs. Support user acceptance testing, issue identification, documentation, training, and change adoption activities. Maintain clear documentation for requirements, process flows, configuration decisions, and system changes. Monitor solution effectiveness and recommend continuous improvements that enhance service delivery, efficiency, and organizational impact.