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PURPOSE AND SCOPE:The Case Management RN provides telephone triage in a call center environment. The RN will work to provide first call resolution and foster a clear line of communication between patients, staff and providers.PRINCIPAL DUTIES AND RESPONSIBILITIES:
Communicate both directly and in-directly with providers, ancillary staff, patients, insurance companies, reference labs and other medical practices.
Answer incoming patient calls, give direction, and furnish medical advice
Schedule same day urgent appointments, refer patients to the Emergency Department, and activate EMS as necessary.
Fax, print and email medical documents to appropriate recipients.
Respond to physician tasks, place lab and test orders, place medication orders and refills, and update the patient's medication profile.
Serves as a clinical resource for other department staff members.
Trains new staff as necessary.
Developing professional expertise; applies company policies and procedures to resolve a variety of issues.
Builds productive working relationships.
Refers to senior level staff for assistance with higher level problems that may arise.
Escalates issues to supervisor/manager for resolution, as deemed necessary.
Performs other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS :The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly travels between locations primarily during the business day, as needed.
This position requires approximately 0% to 10% local travel.
SUPERVISION:
None
EDUCATION AND REQUIRED CREDENTIALS:
Associate's Degree in Nursing
BSN preferred
EXPERIENCE AND SKILLS:
Current and active state RN license
Current BLS
Working knowledge in an Electronic Medical Record (EMR)
Strong organizational, detail and interpersonal skills
Case management/Triage experience preferred
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender IdentityFresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Full-time