Job Number 24048049Job Category Food and Beverage & CulinaryLocation Fairfield Inn & Suites Tempe, 1929 E Rio Salado Parkway, Tempe, Arizona, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.JOB SUMMARYThis is an exempt position and will be paid on a salaried basis in accordance with state and federal law.CORE WORK ACTIVITIESLeading Kitchen Operations for Site· Manages kitchen management teams.· Provides direction for all day-to-day operations.· Understands associate positions well enough to perform duties in associates' absence or determine appropriate replacement to fill gaps.· Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.· Utilizes interpersonal and communication skills to lead, influence, and encourage others.· Advocates sound financial/business decision making skills.· Encourages and builds mutual trust, respect, and cooperation among team members.· Serves as a role model and demonstrates appropriate behaviors.· Ensures property policies are administered fairly and consistently.· Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.· Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.· Supervises and coordinates activities of cooks and associates engaged in food preparation.· Demonstrates new cooking techniques and equipment to staff.Setting and Maintaining Goals for Culinary Function and Activities· Develops and implements guidelines and control procedures for purchasing and receiving areas.· Establishes performance goals, budget goals, team goals, etc.· Ensures associate understanding of safety standards, monitoring processes and procedures related to safety.· Manages department controllable expenses including costs of food, supplies, uniforms and equipment.· Participates in the budgeting process for areas of responsibility.Ensuring Culinary Standards and Responsibilities are Met· Provides recommendations and directions for menu development.· Monitors raw and cooked food product quality to ensure standards are met.· Determines food presentation standards and creates decorative food displays.· Recognizes superior quality products, presentations and flavor.· Ensures compliance with food handling and sanitation standards.· Ensures associates maintain required food handling and sanitation certifications.· Maintains purchasing, receiving and food storage standards.· Prepares foods of all types, either on a regular basis or for special guests or functions.Ensuring Exceptional Customer Service· Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.· Manages day-to-day operations, ensuring the quality and service standards are meeting or exceeding the expectations of customers.· Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.· Interacts with guests to obtain feedback on product quality and service levels.· Responds to and promptly handles guest problems and complaints.· Empowers and trains associates to provide excellent customer service.· Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Managing and Conducting Human Resource Activities· Participates in interviewing and hiring of team members with the appropriate skills.· Uses all available on the job training tools to train new associates and provide follow-up training as necessary.· Communicates performance expectations in accordance with job descriptions for each position.· Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.· Ensures associates understand Company, Resort and Departmental expectations and parameters.· Ensures associates are cross-trained to support successful daily operations.· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.· Schedules associates to business demands and tracks associate time and attendance.· Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.· Observes service behaviors of associates and provides feedback to individuals.· Ensures associate recognition is taking place on all shifts.· Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.· Participates in associate progressive discipline procedures.· Reviews associate satisfaction results.Additional Responsibilities· Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.· Analyzes information and evaluates results to choose the best solution and solve problems.· Analyzes information and evaluates results to choose the best solution and solve problems.· Other duties as assigned.#LI-OE1Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.About UsLogoLive Your Life to the FullestOur associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.A Global Vacation Leader660,000+ OWNER & MEMBER FAMILIES100+ VACATION OWNERSHIP PROPERTIES7 DISTINCTIVE VACATION OWNERSHIP BRANDS2,000,000+ EXCHANGE NETWORK MEMBERS3,200+ EXCHANGE NETWORK PROPERTIES80 EXCHANGE NETWORK COUNTRIES AROUND THE GLOBE20,000+ ASSOCIATES WORLDWIDE90%+ ASSOCIATE & CUSTOMER SATISFACTIONRead MoreFollow UsGlobal Privacy PolicyThis company is an equal opportunity employer.frnch1
Full-time