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- Medical, Dental Vision
- 401(k) Match or Roth
- PTO and Holidays
- Short & Long term Disability
- Employee Assistance Program
- Basic Life/A&D and Optional Life/A&D
- Flex Spending Accounts
- Legal Plans
- Pet Insurance
- Tuition Assistance
- Provides ongoing technical input into the enterprise's voice, video, audio visual and call center infrastructure.
- Ensures successful implementation and system maintenance related to defined Standards.
- Support and monitors voice, video, contact center and audio visual systems to proactively detect failures.
- Provide administrative support for call center applications, including call reporting, call recording, and telecommunication software.
- Assists in defining and adhering to processes and procedures to manage voice, video, contact center and audio visual security and operational stability.
- Provides technical support and consultation for enhancement of and changes to voice, video, contact center and audio visual configurations and associated processes.
- Provides troubleshooting, fault resolution and escalation.
- Maintains documentation for assigned systems.
- Maintains knowledge of current voice infrastructure designs.
- Monitors and reviews metrics for all responsible systems and reports issues to management.
- Responsible for providing timely, relevant voice, video, contact center and audio visual analytical information.
- Communicates complex technical information to team members and many levels of management.
- Bachelor's Degree in relevant field(s) of study such as healthcare administration, security management, management information systems, or business administration or equivalent professional experience required.
- 5+ years of experience working within Cisco or Avaya (preferably both)
- 5+ years of voice, video and audio visual infrastructure support and maintenance
- Technical background in call center operations and administration, platform maintenance and monitoring, and voice infrastructure planning and design.
- Maintain awareness and understand emerging trends and technologies in IT voice, video, contact center and audio visual infrastructure and Healthcare and/or Life Sciences.
- Demonstrated ability to apply IT solutions in solving business problems.
- Ability to conduct and document research into voice, video, contact center and audio visual issues.
- Proven abilities in problem management, process analysis and root cause analysis.
- Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.
- Skills in Microsoft Project, Word, Excel, PowerPoint, and Visio.
- Knowledgeable in the practice of audit response, and application of appropriate Controls including people, process, and technology.
- Highly self-motivated, self-directed, and attentive to detail.
- Ability to work in a complex and matrix team environment; experience working in a team-oriented, collaborative environment.
- Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
- Proven abilities in problem management, process analysis and root cause analysis.
- Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.
- ID: #31651512
- State: Arizona Phoenix 85001 Phoenix USA
- City: Phoenix
- Salary: $100,000 - $125,000 per year
- Job type: Permanent
- Showed: 2022-01-15
- Deadline: 2022-03-15
- Category: Architect/engineer/CAD