Cisco Telecommunications Engineer

15 Jan 2022
Apply

Growing Cancer Research company in the PHX Valley

This Jobot Job is hosted by: Nicole ProkopAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $100,000 - $125,000 per year

A bit about us:

My client is a precision medicine lab company. In a nutshell, they conduct inhouse lab testing primarily on cancer biopsies, to provide Oncologists better intel on how to improve their patient's outcomes.

The majority of the Strategic Ops team is based out of our Headquarters in Irving, Texas, but you will be interacting with other team members in Eastern and Mountain time zones. They also have a large presence in Phoenix, Arizona.

They have decided to expand the Information Technology team with the addition of a Telecommunications Engineer. This individual will take daily direction from the Director of Network & Security, and be responsible for design, engineering, implementation and daily support of the voice, video, call center infrastructure and Audio Visual infrastructure. The Telecommunications Engineer will directly interface with IT internal customers, as well as IT Leadership.

Why join us?
  • Medical, Dental Vision
  • 401(k) Match or Roth
  • PTO and Holidays
  • Short & Long term Disability
  • Employee Assistance Program
  • Basic Life/A&D and Optional Life/A&D
  • Flex Spending Accounts
  • Legal Plans
  • Pet Insurance
  • Tuition Assistance

Job Details

Job Responsibilities:

  • Provides ongoing technical input into the enterprise's voice, video, audio visual and call center infrastructure.
  • Ensures successful implementation and system maintenance related to defined Standards.
  • Support and monitors voice, video, contact center and audio visual systems to proactively detect failures.
  • Provide administrative support for call center applications, including call reporting, call recording, and telecommunication software.
  • Assists in defining and adhering to processes and procedures to manage voice, video, contact center and audio visual security and operational stability.
  • Provides technical support and consultation for enhancement of and changes to voice, video, contact center and audio visual configurations and associated processes.
  • Provides troubleshooting, fault resolution and escalation.
  • Maintains documentation for assigned systems.
  • Maintains knowledge of current voice infrastructure designs.
  • Monitors and reviews metrics for all responsible systems and reports issues to management.
  • Responsible for providing timely, relevant voice, video, contact center and audio visual analytical information.
  • Communicates complex technical information to team members and many levels of management.
Required Qualifications:
  • Bachelor's Degree in relevant field(s) of study such as healthcare administration, security management, management information systems, or business administration or equivalent professional experience required.
  • 5+ years of experience working within Cisco or Avaya (preferably both)
  • 5+ years of voice, video and audio visual infrastructure support and maintenance
  • Technical background in call center operations and administration, platform maintenance and monitoring, and voice infrastructure planning and design.
  • Maintain awareness and understand emerging trends and technologies in IT voice, video, contact center and audio visual infrastructure and Healthcare and/or Life Sciences.
  • Demonstrated ability to apply IT solutions in solving business problems.
  • Ability to conduct and document research into voice, video, contact center and audio visual issues.
  • Proven abilities in problem management, process analysis and root cause analysis.
  • Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.
  • Skills in Microsoft Project, Word, Excel, PowerPoint, and Visio.
  • Knowledgeable in the practice of audit response, and application of appropriate Controls including people, process, and technology.
Core Skills & Competencies:
  • Highly self-motivated, self-directed, and attentive to detail.
  • Ability to work in a complex and matrix team environment; experience working in a team-oriented, collaborative environment.
  • Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
  • Proven abilities in problem management, process analysis and root cause analysis.
  • Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

  • ID: #31651512
  • State: Arizona Phoenix 85001 Phoenix USA
  • City: Phoenix
  • Salary: $100,000 - $125,000 per year
  • Job type: Permanent
  • Showed: 2022-01-15
  • Deadline: 2022-03-15
  • Category: Architect/engineer/CAD
Apply