Client Service Advisor (REMOTE to Locals)

Hi,This is K Sreekanth (Sr Recruiter) from ACS Solutions.If you are interested in below job opportunity for one of the Major Client, please send your updated resume and expect a call soon.

• Responsible for processing and assessing MasterCard debit and credit card transaction chargebacks and representment of accounts in Card Services Portfolio.
• Interpret changes to dispute resolution rules as mandated by MasterCard resolution.
• Maintain accurate and proper documentation with dispute files and makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines.
• Provide suggestions for enhancing client experience along with mitigating loss and maintaining a high level of productivity and accuracy.
• Analytical support of complying with Reg E and/or Reg Z guidelines.
• This role is responsible for processing, researching, and resolving cardholder claims while ensuring that all chargebacks are processed accurately and timely.
• Develop and maintain policy and procedures for handling dispute and fraud claims through the entire cycle.
• Monitor disputed transactions for possible fraudulent activity.
• Works closely with internal and external clients, Card Services Management and third-party service providers to engage in the processing of fraud and dispute chargebacks.
• Including, but not limited to, evaluating, researching, decisioning, monitoring and communicating cardholder claims, mitigating loss and maintaining a high level of productivity and accuracy.
• Analyse and understand MasterCard rules and regulations, identifies gaps in processes and works to resolve gaps and complete process improvement. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Responsible for generating cardholder correspondence in accordance with regulatory and network guidelines.