Corporate Incentive Sales Support Team Member

Corporate & Incentive Sales Support Team Member

(Status: Non-exempt)

RESPONSIBILITIES:

Primary support for Corporate and Incentive Sales team; processes orders accurately, places and tracks sample orders, and communicates with customers on order specifics

Creates quotes with pricing, discounts, and follow-up as needed – corporate and distributor

Creates virtuals

Maintains positive customer relationships providing superior & accurate customer service

Entry of lead names into database and follow-up for sales team

Maintains Fairytale Brownies’ presence on Distributor websites

Plans, organizes and participates in the scheduling of meetings, conferences, trade shows, and special events including making travel arrangements and scheduling appointments

Organizes and maintains all sales materials including tradeshow booth materials

Makes calls to previous customers to reactivate buying relationship – Sales Stage

Participates in customer facing events, shows and brownie demonstrations from time to time

Contributes to company team effort by assisting in other departments as necessary, assist CS team during high call volume periods

Performs all the above duties to the best of one’s ability and with the utmost integrity, honesty, and efficiency

REQUIREMENTS:

Previous customer service experience a must; sales or sales support experience a plus

Superior Customer Service skills

Acute attention to detail and follow-up

Lead generation or database experience a plus

Self-motivated, organized and able to work independently

Excellent writing, spelling, grammar and punctuation skills

Intermediate knowledge of MS Word, Excel and Outlook

Previous experience with order entry software helpful

Flexibility to work additional hours as needed; possibility of light travel

Additional hours are mandatory during seasonal peak weeks

Ability to lift 50 pounds and work on feet

BENEFITS:

Comprehensive Health Benefits

Paid Vacation/Paid Sick Time/Paid Holidays (7)

Retirement Fund/Profit Sharing

401k

Employee Discount