customer service representative.
phoenix , arizona
posted 3 days ago
job detailssummary
$19 - $20 per hour
temp to perm
no requirements
category business and financial operations occupations
referenceAB4622736
job detailsRandstad is currently seeking reliable and professional customer service reps in Phoenix,AZ. This is a temp-to-hire opportunity with a reputable bank. We are seeking candidates with a high level of professionalism. Position: Customer Service Representative Location : North Phoenix, AZ 85027 Pay: $20/hr Shift Days/Hours: 24 hour call center; schedules given before acceptance Training Days/Hours: Mon-Friday 8:00am-4:30pm 7 weeks of trainingsalary: $19 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities
You will work as a Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer's complaints/enquiries.
Researching cases independently
Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers
Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer understand their balances
Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
Calls around 3-5 minute approximately
Calls are back to back and sometimes a breather in between calls
Will transfer more escalated calls to another department
Skills
Effective Communication Skills
System Navigation
Technical Proficiency
Qualifications
Years of experience: 0 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.NMnikhil madduru
+1 957 392 5237 (tel:+1 957 392 5237)
nikhil.madduru@randstadusa.com
Full-time