Customer Support Assistant

Job DescriptionWe are seeking a proactive and customer-focused Customer Support Assistant to join our team in Scottsdale, AZ. In this role, you will be the first point of contact for our customers, providing solutions, guidance, and support. Your ability to handle inquiries efficiently and professionally will be crucial to enhancing customer satisfaction and loyalty.ResponsibilitiesRespond promptly and professionally to customer inquiries via email, phone, or in person.Provide detailed and accurate information about our products and services.Resolve customer issues and complaints with empathy and efficiency.Maintain detailed records of customer interactions and transactions.Collaborate with other departments to address and resolve customer concerns.Identify opportunities to improve customer support processes.Uphold the company’s reputation by delivering top-tier service at all times.