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- Great server hardware knowledge with a deep understanding of all component & system type failures
- Proven RCA or Failure analysis history
- Experienced in controlled experiments to determine the root cause.
- Assist in conducting failure analysis on-field issues until the root cause is determined based on:
- Controlled testing of suspect hardware, system, or firmware
- Engagement of internal engineering departments and the customer
- Proactively and reactively support field deployments globally by:
- Maintaining deployment equipment, image, and software
- Learning new products in the production or lab environment
- New Product Introduction training for site leads and technicians in the field.
- Assisting field technicians to resolve known and unknown issues real-time.
- Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that VSEIis maintaining customer SLA.
- Utilize Linux and Windows Command-Line to troubleshoot hardware.
- Physical Network Set-Up
- Network troubleshooting of Layer-1, Layer-2, Layer-3
- Making, cleaning, or running cables
- Cable management (labeling, dressing, and unintrusive)
- 3+ years of experience
- CompTIA A+ or equivalent experience
- CompTIA Server+ or equivalent experience
- CCENT or equivalent experience
- Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
- Ability to work autonomously and within a local or geographically dispersed team environment.