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- Responding to helpdesk tickets in a large enterprise environment.
- Installing and maintaining desktop computer and server hardware and software.
- Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
- Performing installation and patching of Windows operating systems.
- Submitting weekly status reports to supervisor.
- Support large conference room Audio/Visual equipment.
- Mobile device support including working understanding of mobile device management tools.
- Preparing workstation and laptop images and deployment of devices.
- Participate in afterhours/weekends on call rotation.
- A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.
- One year of Active Directory experience.
- Experience with Remedy helpdesk software.
- Experience with Microsoft SCCM or Tanium
- Experience providing technical support for Microsoft Windows and Office in a network environment.
- Experience with preventive maintenance and procedures of workstations and laptops
- Solid troubleshooting skills in desktop computer hardware and software.
- Experience creating and improving technical documentation; documenting the system specifications and design.
- Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
- The successful candidate must pass a federal background check.
- Only the highest qualified will candidates will be considered.
- Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
- Candidate should be able to safely lift 50 pounds.
- Must possess and maintain a valid Arizona driver’s license with a clean record.