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Republic Services, Inc. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.Why Work with UsWe are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.We hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!POSITION SUMMARY: The Director, Digital Marketing will lead digital customer transformation, driving the strategic development of digital capabilities to enhance customer relationships and transform the experiences of customers. The ideal candidate will develop experiences that will create a differentiated experience that delights current and prospective customers. Though these experiences will be delivered digitally they will be tightly orchestrated with offline touchpoints to create a seamless customer experience. This role will work closely and cross-functionally with several key teams: IT, Operations, Customer Support, and Sales. The successful candidate will be a proponent of human-centered design, demonstrate a digital product mindset, and implement change management programs to drive customer and employee adoption.PRINCIPAL RESPONSIBILITIES:Plans and executes a multi-year customer digital transformation roadmap that is customer-centered, differentiated, innovative, and delivered on-time and on-budget.
Reimagines the end-to-end customer experience using design thinking and agile methodologies, to define digitally enabled processes that delight customers.
Fosters a culture within the digital marketing team and with cross-functional partners to continuously build expertise, test and learn, and stay abreast of customer experience and digital trends.
Leads change management strategy and plans to drive customer and employee adoption of digital platforms.
Drives stakeholder alignment on creating standard business processes, customer experience, and employee adoption.
Across customer touchpoints develops key performance indicators and develop a culture that is data first across the program to allow accurate measurement of customer experiences/
Provides thought leadership on digital capabilities and user experiences that create value, enhance the experience of customers, enables efficiencies and speed to market/
Builds and manages roadmaps across web, SEO, mobile, social, paid media, communication channels (virtual chat, livechat, text, etc.), and digital analytics.
Increases YoY revenue, profitability, and self-service targets to meet strategic initiative objectives & demonstrate ROI of transformation initiatives.
Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:8 years managing digital experiences, including websites, mobile apps, eCommerce, SEO, paid media, and web analytics.
8 years’ experience in digital-enabled, business process transformation and change management.
5 years of leading and directing cross-functional teams, using influence instead of authority to support team decision-making processes, and fostering an environment of healthy team debate and collaboration.
Master of Business Administration (MBA).
Experience with salesforce.com, data models or database design.
Experience identifying emerging digital technologies and trends and developing innovative solutions that add significant value to customers.
Product management experience including taking a product from concept to launch.
B2B life cycle management experience.
Expertise working across a complex, globally matrix organization, communicating and influencing at all levels, including senior leaders, to manage expectations and ensure credibility and alignment.
MINIMUM REQUIREMENTS:Bachelor's degree in Marketing, IT, Computer Science
Minimum of 10 years of experience in marketing, digital marketing or customer experience.
Rewarding Compensation and BenefitsEligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP).The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
Full-time