Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.Academy Fire Life Safety is seeking Dispatchers!We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven and seeking a place to grow, !What You’ll Do:
Effectively manage multiple tasks; scheduling & coordinating work orders, fielding customer inquiries, etc.
Effective time management: hit deadlines & service level agreements.
Work effectively as part of a team, effective teamwork & cross department collaboration.
Coachable, demonstrate a willingness to learn and be coached.
Proactive problem solver vs reactive problem solver; must be able to actively meet the customer’s needs.
Effective decision making; demonstrating effective problem-solving skills.
Ability to handle high volume of emails and phone calls.
Clear internal & external communication skills; able to effectively communicate with multiple audiences.
Must have computer (PC) literacy & ability to work on multiple screens, Microsoft office proficient.
Qualifications and Requirement:
Dispatch experience.
Knowledge of MS Office: Outlook and Excel.
Ability to analyze data.
Ability to work overtime when necessary.
Ideal Candidate Will have/be:
Excellent verbal and written communication skills.
Detail-oriented quality and precision-focused
Outcome-oriented results-focused with strong performance culture
Team-oriented cooperative and collaborative
Multi-task in a high energy standard office environment.
National facilities maintenance experience is a plus!PAID Training Provided!Academy Fire Life Safety offers competitive pay based on skills and experience, a comprehensive benefits package, including medical, dental, vision, a 401(k) with company match, Short and Long-term Disability, Paid Time Off, and holidays.Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.We look forward to talking with you about career opportunities with Academy Fire Life Safety.For consideration, please apply on-line.Employment with an Equal Opportunity Employer (EOE) including disability/veterans.Other details
Pay Type Hourly
Req #1217Tuesday, March 19, 2024Apply#: 14414
Full-time