Vacancy expired!
For consideration, please email your updated resume to the recruiter at tauri.hayes@kellyservices.com and reference Job ID 8466259
Help Desk Analyst 6-12 months Pay Rate: $20/hr on W2 JOB SUMMARY: Provides phone and chat support for business and IT customers technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products and service offerings to provide accurate solutions; acts as representative of technical services to its customers. This role is 100% virtual currently. Candidates must be local to one of the following locations: • Warwick (RI) • Kansas City (KS) • Oklahoma City (OK) • Wilmington (DE) • Cleveland (OH) • Lake Mary (FL) • Phoenix (AZ) ESSENTIAL JOB FUNCTIONS: • Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support within a 24x7x365 support team. • Acts as representative of technical services to its customers. • Initiates, escalates, or resolves problem tickets and/ or service requests. • Troubleshoots and resolves technical problems, escalates to support resources. • Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations. • Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s). • Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner. • Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources. • Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers. • Must be able to provide clear, concise, information through written and verbal communications.EXPERIENCE REQUIREMENTS: • One year of technical help desk call center experience in an enterprise environment OR • Recent college grads (Bachelor's degree in Business or Computer Sciences fields attained within past 24 months) looking to pursue an IT career may be considered in lieu of work experienceSPECIAL SKILLS REQUIREMENTS: • Flexibility to work within 24x7x365 support team • 40 WPM Typing • Remote support experience preferred #P2You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process. Why Kelly ® ?By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.