Executive Operations & Relations Manager

We are seeking an Executive Operations & Relations Manager to serve as a highly trusted operational partner to senior leadership and a central point of coordination across departments, ownership, Ownership, and VIP guests. This is a manager-level role for someone who understands complex hospitality operations, knows how to move work forward independently, and has the credibility to work directly with department leaders to drive execution without requiring constant involvement from RVP & GM.The ideal candidate brings deep operational knowledge, strong judgment, and the ability to manage sensitive, high-visibility responsibilities with discretion and follow-through. They will be expected to handle both relationship-facing and administrative responsibilities, while also executing the technical and operational details required to carry requests through from intake to final booking.Coordinate high-priority operational matters, meetings, communications, and follow-up actions on behalf of leadershipWork directly with department leaders to move initiatives forward, resolve issues, and ensure timely execution across functionsManage VIP experiences from initial request through final execution, including site visits, reservations, amenities, alerts, and detailed coordinationHandle VIP and  Ownership requests with professionalism, discretion, and strong follow-throughOversee VIP entertaining, personal correspondence, profile and preference tracking, and related guest experience detailsCoordinate travel arrangements at the Fairmont Scottsdale Princess and other Fairmont properties as neededManage dining reservations and other high-touch guest or leadership-related arrangementsSupport transient revenue bookings, Club Serrano individual stays, and related coordination with Marketing, Front Office, Sales, and OperationsMonitor and manage transient VIP bookings through online booking tools, ensuring details are accurate and all related arrangements are completedGenerate and coordinate amenities, VIP setup details, communication, and other guest-specific operational requirementsExecute work directly rather than relying on delegation, including making reservations, booking events in Opera, completing BEOs, and managing site alertsCarry requests through from intake to final booking with minimal reliance on administrative support or handoff to other departmentsPrepare materials, summaries, updates, and communications to support leadership decision-making and operational visibilityHelp streamline workflows and improve day-to-day coordination across departmentsSupport future expansion- and renovation-related coordination, including meeting logistics, architect and design relations, city and political communication, HOA communication, and construction-related guest or stakeholder concerns