Vacancy expired!
- Work directly for the customer in whatever Network or Voice requirement is needed at the time.
- Support Cisco networking hardware.
- Participate in the implementation of new or refreshed networks
- Work daily Incident and service requests Service Now tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device and Local Area Network issues with the assistance of the Network Engineer.
- Support the completion of changes and maintenance within approved Maintenance Windows
- Follow process and procedures for wiping equipment with the assistance of the Network Engineer for equipment to be returned to storage or a vendor
- Onsite resource position responsible for service installation and turnup. Coordinates, tests, turnups of regulated network services circuits, configures equipment (I.E. Voice related), and tests application of new service installation.
- Maintains service by being on call 24 hours a day, 7 days a week for resolution and service restoral of customer affecting outages, performing hardware and software upgrades and performing maintenance on equipment.
- Installs primary product equipment (Voice & Data) and associated support devices.
- Perform general administrative requirements pertaining to timesheets, inventory records of equipment and ticketing system (SNOW).
- 3+ years of experience
- Support Cisco & Avaya VOIP PBX, voice mail phone system.
- Trouble shooting customer connection issues, configuring jacks, installing/repairing phones
- Expertise in working with analog circuits used for alarms, modem lines for monitoring, emergency phones, security lines
- Position supports all of the digital circuits as well as the wireless access points located throughout the site.
- Provides site Smart hands support for network and voice engineers
- Participation in the On Call rotation to provide 24/7 Network & Voice system support
- High School Diploma
- ID: #49900655
- State: Arizona Tucson 85701 Tucson USA
- City: Tucson
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-05-10
- Deadline: 2023-06-19
- Category: Software/QA/DBA/etc