Guest Services Liaison

Primary City/State:Sun City West, ArizonaDepartment Name:Guest Svcs-HospWork Shift:VariedJob Category:Administrative ServicesExplore and excel. At Banner, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today.This is an exciting opportunity to join Banner Del Webb Medical Center. As the Guest Services Liaison, you will greet visitors and patients experience when arriving to the hospital.This is a full time opportunity. Expected hours are Monday through Friday, 11:30AM to 8:00PM. This position will work holidays.Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.POSITION SUMMARYThis position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.CORE FUNCTIONS

Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.

Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.

Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.

Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.

Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.

Answers phone, transfers calls, takes messages and relays messages and information as needed.

Provides tours of the facility and walks customers to appropriate areas within the facility.

Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.PREFERRED QUALIFICATIONSAdditional related education and/or experience preferred.EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)Our organization supports a drug-free work environment.Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)EOE/Female/Minority/Disability/VeteransBanner Health supports a drug-free work environment.Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability