Help Desk Analyst

03 Jul 2024

Vacancy expired!

Title: Help Desk Analyst Mandatory skills:

desktop support, laptop support,Customer service,operating systems, Windows,wireless networking, ticket management systems, ticket,troubleshooting,,support, logs, calls, process improvement,incident, ticket, help desk, service desk,mobile device, tablet Description: Responds promptly to customer needs; takes a customer-centric approach to problem solving; responds to requests for support and assistance; prioritize and schedule Helpdesk requests; troubleshoot and resolve hardware and software problems independently; work with internal and external IT resources or vendors to identify and resolve hardware or software issues; solicits customer feedback to improve service; meets commitments; manages difficult or emotional customer situations; fosters relationships; Identifies opportunities for use of solutions to improve efficiency and reduce waste;Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things;Works within guidelines of established methods; obtains, clarifies and provides information within established parameters;Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate; make suggestion to improve Helpdesk efficiencies and improvements for the end user experience.Note :100% onsite VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details : VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008 | http://www.viva-it.com

  • ID: #43789748
  • State: Arizona Phoenix 85001 Phoenix USA
  • City: Phoenix
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-07-03
  • Deadline: 2022-08-13
  • Category: Customer service