Help Desk Analyst ( onsite) job vacancy

Vacancy expired!

Phoenix, AZ - IT - ICA - N/A - Help Desk Analyst; ID 105677 100% onsite

Duration:

At least 6 Months from projected start date

Location: 800 W. Washington Phoenix, AZ 85007

Local Only Candidates

Position Description:

Responds promptly to customer need
takes a customer-centric approach to problem solving
responds to requests for support and assistance;
prioritize and schedule Helpdesk requests;
troubleshoot and resolve hardware and software problems independently;
work with internal and external IT resources or vendors to identify and resolve hardware or software issues;
solicits customer feedback to improve service;
meets commitments; manages difficult or emotional customer situations;
fosters relationships;
Identifies opportunities for use of solutions to improve efficiency and reduce waste;
Focuses on solving conflict;
maintains confidentiality;
listens to others without interrupting;
keeps emotions under control;
remains open to others' ideas and tries new things;
Works within guidelines of established methods;
obtains, clarifies and provides information within established parameters;
Prioritizes and plans work activities;
sets goals and objectives;
uses time efficiently;
communicates activities and results as appropriate;
make suggestion to improve Helpdesk efficiencies and improvements for the end user experience.

Help Desk Analyst (100% onsite)