Vacancy expired!
A client of Sharp Decisions Inc. is looking to bring on a
Help Desk Support Analyst to be based in Phoenix, AZ. This position is worked 100% onsite and does require some travel (Valid AZ Driver's license is required). W2 and Local Only JOB DUTIES: • Provide exceptional consistent day-to-day support for customers; Document, track, and monitor problems to ensure resolution in the quickest time frame possible; act as an escalation point for other IT staff; Provide support to staff for all IT-related endpoint devices and agency applications.• Assist in creating and fine-tuning customer support processes/resolutions.• Author new documentation and peer review/edit existing.• Work with the team to create a holistic imaging solution that can be updated as needed.• Maintain inventory of equipment and other IT assets; ensure compliance with AGO asset tracking procedures.• Drive information technology projects and develop project deliverables KNOWLEDGE, SKILLS AND ABILITIES (KSAs):• Thorough working knowledge of service offerings, back-office server applications, desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, and any other computer-related technologies.• Highly developed troubleshooting capabilities• Prompt problem resolution• Identification of improvements• Support / install Windows 7/ Windows 10• Support / install Microsoft Office Suite• Ability to deliver a world-class customer service experience• Ability to work in a team and lead others through effective communication and mentorship. PRE-EMPLOYMENT REQUIREMENTS:• Associate’s degree plus three or more years of information technology experience (or equivalent experience).• Travel is required for this position. A valid Arizona Driver’s License is required, along with consent to have your driving record run periodically. • All applicants under serious consideration for hire are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies.A job offer cannot be tendered until the candidate has successfully passed the initial background check.