Help Desk/Technical Support -Office 365

We are looking for a strong Help Desk/Technical Support Engineer for a project onsite in Tucson, AZ For this position you must be local to Tucson and be able to go on site 5 days a week.

• Microsoft Office 365 environment
• Gathering and triaging cases that require attending to.
• Scheduling time to meet with employees, service providers, and other stakeholders to service IT-related equipment.
• Examining presenting concerns from multiple angles to select and implement the most suitable solutions.
• Walking employees through your interventions to promote computer literacy and self-sufficiency.
• Configuring personal computers and portable internet gadgets.
• Installing mandatory updates before existing applications become outdated or obsolete.
• Sourcing and proposing new IT-related solutions that may promote efficiency in the office.
• Submitting purchase requests and monitoring your expenditure.

• Degree in information systems or adjacent discipline.
• Additional, relevant certification is highly advantageous.
• Demonstrable experience as a help desk analyst.
• Knowledgeable about recent innovations in IT.
• Unmatched administrative, triaging, and time management abilities.
• Systematic, precise, and emotionally intelligent.
• Ability to train staff in basic troubleshooting techniques.
• Eager about IT plus its business and societal applications.