International Customer Service Representative

15 May 2024

Vacancy expired!

Process and manage daily incoming orders for Canada, Latin America, Caribbean and On-Premise customersReview and update Latin America & Caribbean shipments file dailyCreate ITN numbers, Order Booking Requests, and International Shipping DocumentationAssist with monthly closing process by running reports, creating pivot tables in Excel files, closing orders, resolving IT issues, and coordinating tasks with other employeesExpedite all orders to acquire on time delivery and move orders in when requestedOversee Canada and Latin America Inboxes and close shipped orders dailyAnswer incoming customer calls or emails regarding product problems, service questions and general customer concernsResponsible for maintaining a high level of professionalism and working to establish a positive rapport with every customerCommunicate all emerging issues, as well as solutions, successes, and opportunities to the Customer Service SupervisorSupport overall FIJI Water supply chain planning, sales operations, and expansion projectsCommunicate with Sales team via phone, email and Teams Meetings in order to provide information about products and servicesCoordinate and work with the distribution, transportation, compliance and finance departments regarding customer concerns, complaints, and chargebacksRespond to any Return Material Authorization request and address the issue in a timely mannerMaintain a world class customer service relationship with our customers and sales team  

  • ID: #49941631
  • State: Arizona Tucson 85701 Tucson USA
  • City: Tucson
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-15
  • Deadline: 2023-07-14
  • Category: Et cetera