Vacancy expired!
- Service desk tool design/architecture ownership.
- Service desk on-going management and reporting.
- Service management process definition; business engagement.
- Gain service performance feedback from business teams and put in place plans to address any deficiencies.
- Own service end-to-end across architecture, engineering, and operations.
- Proactively build a strong internal people network who can assist with providing end-to-end technical solutions to practices.
- Define and implement plans to reduce manual work effort through automation and process efficiencies.
- Champion change management for IT service management initiatives.
- Refine and automate processes, track issues, and document changes.
- Create, maintain, and update technical documentation.
- Define reporting and alerting requirements for business teams and leadership.
- Develop solutions to complex problems which require the regular use of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- 5+ years of experience as an IT Service Architect focused on Service Management or in a similar role.
- Service design/architecture experience with service implementation background.
- Service management tool (ServiceNow, Salesforce, etc.) design, implementation, and configuration experience.
- Bachelor's degree or higher in Computer Science or related field.
- Excellent verbal and written communication skills.
- Knowledge of ITIL concepts and the ability to use this knowledge toward development of processes around the ITIL framework.
- Strong communication and collaboration skills.
- Strong troubleshooting, problem solving, and conceptualization skills.
- Must be highly curious, driven, and disciplined.
- ID: #42828831
- State: Arizona Scottsdale 85250 Scottsdale USA
- City: Scottsdale
- Salary: USD110,000 - USD130,000
- Job type: Permanent
- Showed: 2022-06-11
- Deadline: 2022-07-20
- Category: Et cetera