IT Support Specialist, Full-Time

02 Jun 2024

Vacancy expired!

Description

Position at Imagine Learning

Great Purpose. Great People.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best. We serve more than 10 million students and partner with more than 7,500 school districts nationwide.

Envision Your Experience

The IT Support Specialist offers system and operations support to the personnel on a daily basis. Primary responsibilities of technicians include installing, configuring, and supporting PC and Mac laptops within our organization, as well as investigating, troubleshooting, and assessing tech problems for the employees.

Also ensures proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution includes the use of diagnostics and helps request tracking tools, as well as hands-on help at the desktop level with the goal of providing the highest level of quality support. The IT Support Specialist focuses on maximizing user experience by being an active and supportive listener and utilizing outstanding people skills.

This is a regular, full-time position, based out of our offices in Scottsdale, AZ and Austin, TX.

Imagine Learning offers competitive total compensation, including incentive opportunities for all regular employees.

Share Your Expertise

Experience, education, and qualifications essential for success in this role, include:

  • 1-2 years of related experience providing technical support for desktops, printers, and mobile devices.
  • CompTIA A+ is recommended but not required.
  • Advanced Microsoft Office Suite experience in Word, Excel, Outlook, and PowerPoint as well as Zoom and Slack.
  • Knowledgeable in Mac and PC laptops, components, and peripherals.
  • Exceptional written and oral communication skills.
  • High attention to detail and understands the importance of top-quality customer service with a professional attitude.
  • Fields incoming help requests from end users via both telephone and work orders in a courteous manner.
  • Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Builds rapport and elicits problem details from help desk customers.
  • Prioritizes and schedules problems; escalates problems (when required) to the appropriately experienced technician.
  • Installs, modifies, and repairs computer hardware and software.
  • Resolves technical problems with Local Area Networks (LAN), printers, desktops, and other systems.
  • Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Tests fixes to ensure problem has been adequately resolved.
  • Performs post-resolution follow-ups to help requests.
  • Provides phone support and training to new users.
  • Applies virtualization troubleshooting and support with current VM structure.
  • Follows Malware/Virus detection and eradication procedures.
  • Performs hands-on fixes at the desktop level, including PC set-up, installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Creates and manages users and computers in Active Directory structure.
  • Identifies and maintains current knowledge of appropriate software and hardware used and supported by Imagine Learning.

  • Other duties as required.
  • To help ensure the safety of our valued employees, customers, and other business associates, Imagine Learning encourages employees to be fully COVID-19 vaccinated. Employees entering our office locations must be fully vaccinated or have received a negative COVID test result within 24 hours of their visit.

Ignite Your Career

We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

  • Imagine Learning is a hybrid workplace, with the majority of employees enjoying the opportunity to work from home. Headquartered in Scottsdale, AZ, we also maintain offices in Provo, UT, Austin, TX, Petaluma, CA, and Rock Rapids, IA.

  • We offer a comprehensive benefits program to eligible employees, including:

    • Multiple health, dental, and vision plans, including medical plans with zero employee premiums

    • 401k plan with a company match

    • Company-paid behavioral health coaching

    • 15 paid holidays, including a winter shutdown from Christmas Eve through New Year’s Day

    • 15 days of accrued annual Paid Time Off (PTO) to start

    • Paid bonding leave when a new child joins your family
    • Paid volunteer hours and annual giving events

  • Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion.

  • We offer a wide variety of professional development programs, including tuition reimbursement for eligible employees.

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.

IND1

  • ID: #40476839
  • State: Arizona Scottsdale 85261 Scottsdale USA
  • City: Scottsdale
  • Salary: TBD
  • Job type: Full Time
  • Showed: 2022-06-02
  • Deadline: 2022-07-03
  • Category: Et cetera