Local Operations Manager - Sedona, AZ

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we’re looking for

Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

Compensation

$50000 - $54000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.

From $250 per month car allowance for eligible employees

$1000 Sign-On Bonus paid out after 90 days of employment

More benefits and company perks information below

What you’ll do

Oversee operations in assigned location managing a specific portfolio of properties

Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for

Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency

Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis

Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures

Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets

Partner and assist your Business Development Representative when new units join the portfolio

Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)

Establish and maintain open, collaborative relationships with fellow regional team members and upper management team

Provide cross-coverage for your manager and Co-LOM(s) when necessary

Conduct regular inspections prior to guest and owner arrivals

Occasional need to perform housekeeping and maintenance duties

Traveling between worksites is frequent and this person will need their own reliable transportation.

The skills you’ll need

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Availability to work Sunday through Saturday, early mornings and evenings as needed.

Professional in all forms of communications such as email, phone calls, video calls and texts

Ability to work well under pressure in an agile, fast-paced environment

Excellent time management skills with the ability to change activity frequently and cope with interruptions

Highly responsive and reliable

Strong attention to detail

Prior housekeeping experience a plus

Adhere to all company policies and procedures

Ability to stand, sit, and walk for an extended period of time

Reach overhead and below the waist

Regularly push, pull, and lift up to 25 pounds

Occasionally lift or move up to 50 pounds

Bend, stoop, squat, kneel, and twist

What you’ll get

Health/dental/vision insurance - employee & family coverage options

Employer Sponsored & Voluntary Supplemental Benefits

401K retirement savings plan with immediate 100% company match on the first 6% you contribute

Health & Dependent Care Flexible Spending Accounts

Flexible vacation time

Paid sick days and holidays

Paid parental leave after one year of tenure

Employee Assistance Program

Career advancement opportunities

Employee discounts

All the equipment you’ll need to be successful

Great colleagues and culture

Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.