Lowell Observatory is Hiring Seasonal Visitor Experience Associates

Lowell Observatory seeks applications for the position of Visitor Experience Associate (VEA). The visitor experience team helps inspire visitors’ wonder and interest in astronomy and other STEM related topics. Visitor Experience Associates have an enthusiastic approach to greeting and helping visitors to the observatory that will result in increased store sales, membership recruitment and positive visitor feedback.

RESPONSIBILITIES

Enthusiastically welcome and greet visitors to Lowell Observatory

Possess a positive attitude towards Lowell’s visitors providing them superior service.

Understand and promote Lowell Observatory’s mission to pursue the study of astronomy, maintain quality public education and outreach programs and bring the results of astronomical research to the general public.

Attend and educate oneself on programming to become an informed resource for visitors.

Inform and recruit visitors about Lowell’s membership program

Learn Lowell’s sales software systems and be able to ring in admissions, gift shop sales, memberships any other register transactions.

Become knowledgeable about all products we carry i.e. telescope, binoculars, book, etc.

Able to learn product physical locations and restock merchandise on a daily basis as well as throughout the day as needed.

Maintain cleanliness of visitor center lobby and restrooms throughout the day (i.e. pick up paper towels and tissue off bathroom floor and place in the trash) and restock paper products when necessary

Disinfect high touch surfaces between guest groups in the giftshop and lobby.

Perform tasks necessary to open and close the gift shop and visitor center, including turning alarm on and off, counting cash, turning registers on and off and resetting store product, etc.

Check email, website and daily task lists in order to have complete understanding of public program-related activities going on at Lowell Observatory

Communicate information about daily public program happenings to visitors and staff

Answer phone and be able to answer caller’s questions or direct them to the correct person and/or provide contact information

QUALIFICATIONS AND EXPECTATIONS

Ability to work varied hours/days including nights, weekends, and holidays.

Demonstrate effective sales techniques

Demonstrate a high level of integrity in the proper processing of customer transactions

Candidates must possess basic math skills

Demonstrate cash handling experience

Willingness and ability to learn

Must enjoy interacting with people

Strong communication abilities

Strong attention to detail

Reliability

EXPERIENCE AND EDUCATION

High school diploma or general education degree (GED) is required. Prefer one-year excellent guest service and one-year cash handling, or an equivalent combination of education and experience.

To Apply:

Please send the following documents to jobs @ lowell.edu

Lowell Application (www.lowell.edu/careers)

Resume

Letter of interest addressing your qualifications

Phone numbers and e-mail addresses of three professional references

Review of applications will begin on June 2nd. Position is open until filled.