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Description:Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs, etc. Offer and refer eligible homeowners for refinancing opportunities to the Originations department Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties Meet performance expectations Utilize our internal software platform and become a partner in making system recommendations OTHER DETAILS Will be taking mix of inbound and outbound calls on a dialer On average will only have about 35-40 true right party contacts. Mandatory 2 Week onsite Training Period 8-5 PM can not miss a day. Metrics held to Adherence Rate C Sat Score (Goal above 90%) Wrap Time: should be 1-3 MinsSkills:Customer service, Loan servicing, Mortgage loan, Call center, Mortgage, Loans, Loan administration, loan collections, escrow, Data entry, Customer support, Finance, Banking, ClosingTop Skills Details:Customer service,Loan servicing,Mortgage loan,Call center,Mortgage,Loans,Loan administration,loan collections,escrowAdditional Skills & Qualifications:Attention Recruiters: Mandatory that we only see candidates with 1+ years of experience in a contact center and or 1+ years of mortgage servicing (e.g. property tax, property insurance, collections, escrow) experience preferred. No Job hoppers, or employment gaps. Must have RFL for all positions. References are to be completed before sending sub to AM. high school diploma or equivalent required Hourly flexibility (ranging from PT to FT) Customer focus and adaptability to different personality types Eagerness to learn how to use our proprietary servicing softwareExperience Level:Intermediate LevelAbout Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Full-time