Operational business Writer

04 May 2024

Vacancy expired!

NTT Data is seeking a Remote Technical Writer to join our team. The writer will work on a team writing desk level procedures within related systems, primarily HealthRules Payor and Salesforce Call Tracking. Start Date: 6/6/2022Duration: Through end of 2022Equipment: Provided by NTT PURPOSE OF THE JOBPrepares desk level procedures and other supporting documentation. Requires the ability to clearly document complex information, work independently and develop a working relationship with coworkers, management, and internal customers. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESLEVEL 1 Collaborate with technical leads, business stakeholders, instructors, vendors, and subject matter experts to gather the information needed to create technical documentation Identify and apply best practices, leveraging technology to incorporate graphics into deliverables, as needed Translate business process details into sound operating desk-level procedures, or other business documentation Navigate technology and system applications to quality check draft documentation Write, edit and proofread materials ensuring quality and consistency with appropriate level of detail, in accordance with Workforce Development Technical Writing Style Guide Organize, assess and prioritize daily work to deliver high-quality documentation within specified timeframe Partner with Business Owners to prioritize deliverables and gain approval prior to publishing Publish approved documents within designated software systems, platforms, and SharePoint sites Maintain accurate record of all assigned deliverables and provide Management with status updates Escalate blockers, issues and risks to the Lead and/or Director of Workforce Development, as neededREQUIRED QUALIFICATIONS 2 years professional writing experience 2 years of writing business/operational content High School Diploma or GED in general field of studies Experience Utilizing Salesforce Call tracking softwarePREFERRED QUALIFICATIONS 4 years professional writing experience 4 years of writing business/operational content Bachelor's Degree in business, adult learning, or healthcare related field of study Experience with HealthRules Payor systemREQUIRED COMPETENCIES Advanced and persuasive written and verbal communication skills Experience translating complex concepts into well-structured narratives Advanced MS Word, Outlook, and Excel skills Intermediate Office365 skills Advanced expertise in a variety of publishing formats (PDF, online Publishing, SharePoint) Capable of creating and editing documents quickly and efficiently Able to learn and navigate document control systems to facilitate document routing and approval Can effectively proofread documents prepared by self and others to ensure content and formatting accuracy Highly proficient in business writing, strong English background, excellent grammar, and sentence structure Effective active listening skills Strong ability to translate verbal guidance and process flow diagrams into precise operating instructions Establish and maintain working relationships in a collaborative team environment Strong customer service skills Ability to adapt to shifting priorities, change, stress and find appropriate balance between needs of the organization, others and self. Facilitate discussion at the group or individual levelPREFERRED COMPETENCIES Intermediate knowledge of health insurance industry and operations Intermediate understanding of medical terminology Working knowledge of HTML Instructional design Application of Six Sigma process improvement tools and techniques Experience designing and launching new operational processes/programs

  • ID: #40203713
  • State: Arizona Phoenix 85021 Phoenix USA
  • City: Phoenix
  • Salary: $28 - $32 hr
  • Job type: Contract
  • Showed: 2022-05-04
  • Deadline: 2022-07-02
  • Category: Et cetera